By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of BP Cleaning Services.
Full Terms and Conditions (Leisure vehicles and all other vehicles)
When you make a booking with BP Cleaning Services, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.
Booking Terms & Conditions
- Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet.
- BP Cleaning Services will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.
- We cannot guarantee any firm times when accepting your booking, these are approximate times only.
- Our valeting times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type.
- We reserve the right to use any one of our experienced staff to undertake your valet and may need to change the valeter at short notice without penalty
- Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
- We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
- All vehicles are cleaned and valeted at the customers’ own risk.
- BP Cleaning Services reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
- BP Cleaning Services reserves the right to refuse or deny customer demands above and beyond the booked valet.
- BP Cleaning Services will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered. If such abuse takes place our staff will leave site immediately and you will be liable for the full cost of the booked services.
- Leisure vehicles (motorhomes etc) must be parked on level ground in order to access the roof with our platforms.
- Leisure vehicles must have an approx. 6-foot gap (free from any other parked vehicles) to allow full access to the valeter.
- Pricing Terms & Conditions
Our prices are based on valet type, location, type of vehicle and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee. - BP Cleaning Services reserve the right to charge an hourly rate from £50.00 plus (or proportion thereof) for any work that is not within the boundaries of the booking.
- BP Cleaning Services reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
- BP Cleaning Services reserves the right to amend any price during the valet should it differ from the original estimate.
- All full valets, interior valets and specialist cleaning bookings, must be secured with a debit or credit card prior to arrival of the valeter (see cancellation policy).
Our service Terms & Conditions
We may ask you where you heard about BP Cleaning Services in order to gauge our marketing strategies
From time to time we may conduct customer satisfaction surveys.
All our chemicals are biodegradable and are ozone friendly in line with health and safety.
BP Cleaning Services is fully insured.
Cancellation Terms & Conditions
We require 24 hours’ notice to cancel any booking / valet type.
Failure to provide 24 hours’ notice will result in a minimum charge of 50% of the valet price
BP Cleaning Services reserve the right to take full payment if a valet is cancelled on the day without prior agreement.
Bp Cleaning Services reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
BP Cleaning Services reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company